Bowtie 虛擬助手免責聲明

Bowtie 虛擬助手旨在根據 Bowtie 的公開資訊提供協助並受到以下約束的使用指南和限制。在使用我們（保泰人壽保險有限公司（「保泰」）的 Bowtie 虛擬助手前，請仔細閱讀本免責聲明並了解使用指南和限制。你承認並同意本免責聲明的條款。
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一般資訊：
Bowtie 虛擬助手旨在根據 Bowtie 的公開資訊提供協助，但無法提供任何產品推薦或查詢有關你的保單詳情。Bowtie 虛擬助手努力提供準確和有用的資訊，但我們無法保證資訊的準確性或完整性。此查詢不能取代專業建議及諮詢，我們建議你將 Bowtie 虛擬助手提供的資訊僅作參考，並自行研究 Bowtie 網站上的相關資料。如需要專業建議及諮詢時，請聯絡我們的客戶服務團隊。請不要僅依賴 Bowtie 虛擬助手的建議作出任何與保單申請或索償相關的重要決策。

使用者責任：
使用 Bowtie 虛擬助手代表你對其互動和所提供資訊承擔全部責任。對於因使用 Bowtie 虛擬助手而導致的任何行為、損失或損害，Bowtie 不會承擔任何責任。

資料隱私和安全：
我們非常重視個人資料的隱私和安全。為了提供有用的資訊，Bowtie 虛擬助手可能會分析客戶所提供的資料。請注意，對話將被記錄並用於內部培訓、系統改進和質量控制。Bowtie 虛擬助手不會要求你提供任何個人資料。因此，請勿在對話中提及任何敏感的個人資料，包括但不限於密碼和香港身份證號碼。

使用個人資料作直接促銷：
使用 Bowtie 虛擬助手表示你確認並同意接收此聊天機器人提供的任何市場推廣資訊（包括但不限於保險和醫療保健），以便在適用時滿足您的需求。使用 Bowtie 虛擬助手不會影響你對接收 Bowtie 直接推廣用途的意願。

如將來你希望更改你對保泰上述使用你的個人資料以作直接推廣用途的意願，請以書面形式郵寄至香港灣仔皇后大道東 58-64 號帝后商業中心 1 樓，或 cs@bowtie.com.hk，聯絡保泰的私隱保障主任。
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如果你不同意本免責聲明的任何部分，我們建議您不要使用 Bowtie 虛擬助手。如需進一步協助或查詢，請致電 +852 3008 8123 或發送電子郵件至 cs@bowtie.com.hk 與我們的客戶服務團隊聯繫。

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Bowtie Virtual Assistant Chatbot Disclaimer

The Bowtie Virtual Assistant is designed to provide general information and assistance based on Bowtie's publicly available information. It is subject to the following limitations and usage guidelines of the Bowtie Virtual Assistant chatbot. Please read the following disclaimers carefully before engaging with the chatbot. By accessing and using the chatbot on our website, you acknowledge you have read, understood and agreed to the following terms and conditions:
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General Information:
The Bowtie Virtual Assistant is designed to provide general information and assistance based on Bowtie's publicly available information. It is not intended to serve for any product recommendation or enquiry of your current policy status. While the chatbot strives to provide accurate and helpful information, we cannot guarantee the accuracy or completeness of the responses. We recommend that you use responses as a starting point to surf Bowtie's website, self-study and seek professional advice from our specialists when needed. The Bowtie Virtual Assistant is not a substitute for professional advice or consultation with qualified experts. Please be reminded that you shall not solely rely on the advice of this chatbot when making decisions related to your policy/(ies).
User Responsibility:
Users of the Bowtie Virtual Assistant chatbot bear sole responsibility for their interactions and reliance on the information provided. It is important to exercise caution and use your discretion while interpreting and acting upon the chatbot's responses. We will not be held liable for any actions, losses, or damages resulting from the use of this chatbot.
Data Privacy and Security:
We prioritize the privacy and security of our users' information. The Bowtie Virtual Assistant may process the information given by the customer when addressing their enquiries. Please be aware that the conversation will be recorded and reviewed for internal training, system improvement and quality control purposes. The Bowtie Virtual Assistant will not ask you to provide any personal information. Thus, do not mention any sensitive personal information including but not limited to password and HKID number during the conversation.
‍Use of personal data for direct marketing
‍By accessing and using this chatbot on our website, you acknowledge and agree to receive any marketing information provided by this chatbot (including but not limited to insurance and healthcare) to address your request whenever applicable. Using this chatbot will not affect your existing preference regarding the receipt of direct marketing materials from Bowtie.

If you wish to change your preference in the future with respect of Bowtie’s use of your personal data for direct marketing purposes, please send a written request to Bowtie's Privacy Officer at 1/F, Queen’s Centre, 58-64 Queen’s Road East, Wan Chai, Hong Kong, or to cs@bowtie.com.hk.
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If you do not agree with any part of this disclaimer, we recommend refraining from using the chatbot. For further assistance or inquiries, please contact us at +852 3008 8123 or email us at cs@bowtie.com.hk.