Bowtie's exclusive customer service experience

Just like traditional insurance companies, our professional customer service team is always ready to assist you. If you have any questions about your insurance policy, you can contact us anytime.

Dear customer, our Live Chat has resume service again. If you have any enquires, you may now click "Chat" to contact to our customer service during office hours from Monday to Friday (excluding public holidays) from 9:30 am to 6:30 pm.

Contact Bowtie


General inquiries (Customer services department)

Working hours
Mon to Fri: 9:30 am – 6:30 pm
Sat, Sun & Public Holidays: Closed

Hotline: 3008 8123
WhatsApp: 3008 8123

Claim inquiries (Claim department)

Working hours
Mon to Fri: 9:30 am – 6:30 pm
Sat, Sun & Public Holidays: Closed

Hotline: 3001 5670

Bowtie customer service


Online platform

  • Self-service policy enquiry and change

  • Online quote, insurance & approval, anytime, anywhere

  • Apply for a claim online in a few simple steps


General inquiries

  • Explain product features and choose the best plan for you

  • Assistance with online application submission

  • Provide application status inquiries


Claims services

  • Assign case specialists to follow up and assist with online claims submission

  • Assist with claim estimation

Customer service centre

If you would like to speak with our officers, please contact our CS Hotline 3008 8123 one day in advance to make an appointment.
Office hours
Monday to Friday: 10 am – 5:30 pm
Weekends and Public Holidays: Closed
Hong Kong Island Centre Address
Ground Floor, Queen’s Centre, 58 – 64 Queen’s Road East, Wan Chai, Hong Kong (2 minutes walk from Three Pacific Place)
Kowloon Center Address
Room 1013-1016, 10/F, Millennium City Phase 2, 378 Kwun Tong Road, Ngau Tau Kok (2 minutes walk from Ngau Tau Kok Station Exit A)

Bowtie has an easy-to-use online platform, you can check the status of your policy anytime, anywhere, and even file a claim online.

Claims specialist

Our customer service ambassadors are experienced colleagues who are also licensed insurance professionals and can help you with all your policy issues, including questions about policy application or claims.

Customer service manager

Bowtie values your opinion and every comment is the driving force behind our efforts to improve our services. If you have any comments, you are welcome to let us know so that we can continue to improve and provide a better service!

Operations assistant manager