Customer Enquiries

Our Customer Service team will operate from 9am - 3pm on 11 February 2021. We sincerely apologise for any inconvenience this may cause.

Contact Bowtie

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Livechat

Mon to Fri: 9am - 7pm
Sat: 10am - 2pm
Sun & Public Holidays: Closed

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Hotline

3008 8123
Mon to Fri: 9am - 7pm
Sat: 10am - 2pm
Sun & Public Holidays: Closed

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WhatsApp

3008 8123
Mon to Fri: 9am - 7pm
Sat: 10am - 2pm
Sun & Public Holidays: Closed

Bowtie Customer Service

bowtie網上平台服務

Digital Platform

  • Get a quotation, apply and get approved anywhere, anytime

  • Self-service of policy content

  • Simple online claims process

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Claims Assistance

  • Dedicated case specialist for claims application assistance and follow-up

  • Assisted compensation estimates

  • Claims status updates

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Insurance Assistance

  • Clarify the product features and terms

  • Assistance in application submissions

  • Application status updates

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General Inquiries

  • Our team is always ready to assist you

  • Make an appointment or visit our Customer Service Centre directly

  • Contact us through the various channels

  • Share any feedback with our team and we will take this with utmost importance

Customer Service Center

Temporarily closed until future notice

Address
Ground Floor, Queen’s Centre, 58 – 64 Queen’s Road East, Wan Chai, Hong Kong
(2 minutes walk from Three Pacific Place)

Office Hours
Monday to Friday: 10 am to 5 pm
Weekends and Public Holidays: Closed