Just like traditional insurance companies, our professional customer service team is always ready to assist you. If you have any questions about your insurance policy, you can contact us anytime via live online enquiry, email, or customer service hotline, or you can handle your policy through our online platform.
Our Customer Service team will provide service under special schedules during the Mid-Autumn Festival as below:
21 Sep 2021 (Tuesday) — 9am - 4pm
22 Sep 2021 (Wednesday) — Closed
Online quote, insurance & approval, anytime, anywhere
Self-service policy enquiry and change
Apply for a claim online in a few simple steps
Assign case specialists to follow up and assist with online claims submission
Assist with claim estimation
Explain product features and choose the best plan for you
Assistance with online application submission
Provide application status inquiries
Our team is always ready to assist you
Make an appointment or visit our Customer Service Centre directly
Contact us through the various channels
Share any feedback with our team and we will take this with utmost importance
Bowtie has an easy-to-use online platform, you can check the status of your policy anytime, anywhere, and even file a claim online.
Our customer service ambassadors are experienced colleagues who are also licensed insurance professionals and can help you with all your policy issues, including questions about policy application or claims.
Customer Service Manager
Bowtie values your opinion and every comment is the driving force behind our efforts to improve our services. If you have any comments, you are welcome to let us know so that we can continue to improve and provide a better service!
Operations Assistant Manager