Bowtie's exclusive customer service experience

Just like traditional insurance companies, our professional customer service team is always ready to assist you. If you have any questions about your insurance policy, you can contact us anytime via live online enquiry, email, or customer service hotline, or you can handle your policy through our online platform.

Our Customer Service Centre will be closed while our 'LiveChat' and 'WhatsApp' services will be temporarily suspended until further notice. For any inquiries, please contact us via email at cs@bowtie.com.hk or call via 3008 8123. We apologise for any inconvenience and thank you for your kind understanding. Stay Safe :)

Contact Bowtie

LiveChat

Mon to Fri: 9:30 am – 6:30 pm
Sat: 10 am – 2 pm
Sun & Public Holidays: Closed

Email

cs@bowtie.com.hk

Hotline

3008 8123
Mon to Fri: 9:30 am – 6:30 pm
Sat: 10 am – 2 pm
Sun & Public Holidays: Closed

Bowtie customer service

Online platform services

Online quote, insurance & approval, anytime, anywhere
Self-service policy enquiry and change
Apply for a claim online in a few simple steps

Claims assistance

Assign case specialists to follow up and assist with online claims submission
Assist with claim estimation

Insurance assistance

Explain product features and choose the best plan for you
Assistance with online application submission
Provide application status inquiries

General inquiries

Our team is always ready to assist you
Make an appointment or visit our Customer Service Centre directly
Contact us through the various channels
Share any feedback with our team and we will take this with utmost importance

Customer service centre

If you would like to speak with our officers, please contact our CS Hotline 3008 8123 one day in advance to make an appointment.

Office hours
Monday to Friday: 10 am – 5:30 pm
Weekends and Public Holidays: Closed

Hong Kong Island Centre Address
Ground Floor, Queen’s Centre, 58 – 64 Queen’s Road East, Wan Chai, Hong Kong (2 minutes walk from Three Pacific Place)

Kowloon Center Address
Room 1013-1016, 10/F, Millennium City Phase 2, 378 Kwun Tong Road, Ngau Tau Kok (2 minutes walk from Ngau Tau Kok Station Exit A)

Bowtie has an easy-to-use online platform, you can check the status of your policy anytime, anywhere, and even file a claim online.

Tiny
‍‍Claims specialist

Our customer service ambassadors are experienced colleagues who are also licensed insurance professionals and can help you with all your policy issues, including questions about policy application or claims.

Cherry
Customer service manager

Bowtie values your opinion and every comment is the driving force behind our efforts to improve our services. If you have any comments, you are welcome to let us know so that we can continue to improve and provide a better service!

Viviana
Operations assistant manager