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Bowtie's Exclusive Customer Service Experience

Just like traditional insurance companies, our professional customer service team is always ready to assist you. If you have any questions about your insurance policy, you can contact us anytime via live online enquiry, email, or customer service hotline, or you can handle your policy through our online platform.

Our Customer Service team will provide service under special schedules during the Mid-Autumn Festival as below:

21 Sep 2021 (Tuesday) — 9am - 4pm
22 Sep 2021 (Wednesday) — Closed

Contact Bowtie



Mon to Fri: 9am - 7pm
Sat: 10am - 2pm
Sun & Public Holidays: Closed



3008 8123
Mon to Fri: 9am - 7pm
Sat: 10am - 2pm
Sun & Public Holidays: Closed



3008 8123
Mon to Fri: 9am - 7pm
Sat: 10am - 2pm
Sun & Public Holidays: Closed

Bowtie Customer Service


Online Platform Services

  • Online quote, insurance & approval, anytime, anywhere

  • Self-service policy enquiry and change

  • Apply for a claim online in a few simple steps


Claims Assistance

  • Assign case specialists to follow up and assist with online claims submission

  • Assist with claim estimation


Insurance Assistance

  • Explain product features and choose the best plan for you

  • Assistance with online application submission

  • Provide application status inquiries


General Inquiries

  • Our team is always ready to assist you

  • Make an appointment or visit our Customer Service Centre directly

  • Contact us through the various channels

  • Share any feedback with our team and we will take this with utmost importance

Customer Service Center

Office Hours
Monday to Friday: 10 am to 5 pm
Weekends and Public Holidays: Closed
Hong Kong Island Center Address
Ground Floor, Queen’s Centre, 58 – 64 Queen’s Road East, Wan Chai, Hong Kong (2 minutes walk from Three Pacific Place)
Kowloon Center Address
Room 1013-1016, 10/F, Millennium City Phase 2, 378 Kwun Tong Road, Ngau Tau Kok (2 minutes walk from Ngau Tau Kok Station Exit A)
If you would like to speak with one of our officers at either location, please contact our Customer Service Hotline 3008 8123 one (1) day in advance to make an appointment.

Bowtie has an easy-to-use online platform, you can check the status of your policy anytime, anywhere, and even file a claim online.

Claims Specialist

Our customer service ambassadors are experienced colleagues who are also licensed insurance professionals and can help you with all your policy issues, including questions about policy application or claims.

Customer Service Manager

Bowtie values your opinion and every comment is the driving force behind our efforts to improve our services. If you have any comments, you are welcome to let us know so that we can continue to improve and provide a better service!

Operations Assistant Manager