Author
Bowtie Team
Updated on
2025-06-12
Disclaimer: This article is translated with the assistance of AI.
Since Bowtie launched, many are curious about our services, especially regarding making claims. Our team is here to tackle these queries head-on and show why choosing Bowtie means stress-free payouts every time!
Is Bowtie Claims Process Complicated?
Is Claiming Money a Hassle?
Bowtie is Hong Kong’s first virtual insurance company, using a direct online sales channel without intermediaries, so some folks might think that without an agent (insurance representative) to handle policies and claims, things could go wrong.
Actually, applying for a claim is straightforward – just log into the Bowtie policy management platform, select “Claims” > “Apply for Claim,” answer a few simple questions, and upload the required documents. Once approved, the compensation will be transferred within 3 working days.
Bowtie’s Triple Safeguards
Bowtie has been established for over 5 years, and many might be curious about whether the company has the financial strength to handle numerous clients’ claims. In reality, Bowtie’s business is backed by triple safeguards to ensure the company can underwrite and compensate clients’ policies.
First, like other insurance companies in Hong Kong, Bowtie is strictly regulated by the Hong Kong Insurance Authority, including in daily operations and financial reserves. If any issues arise with Bowtie, the authority will quickly investigate and follow up closely.
Second, after underwriting clients’ policies, Bowtie doesn’t bear the risk alone; we purchase reinsurance for clients’ policies, effectively transferring some risks to reinsurance companies.
Third, Bowtie is supported by powerful investors, including Sun Life, which has been rooted in Hong Kong for over 130 years, and the major Japanese conglomerate Mitsui & Co., which is one of the companies on the 2024 Fortune Global 500 list.
With these triple safeguards from regulatory bodies, reinsurance companies, and strong investors, clients can buy any Bowtie policy with complete peace of mind.
Bowtie Has Processed Over 70,000 Claims
In fact, over the past 5 years, Bowtie has processed over 70,000 claims, with an average approval time of 4.4 working days*, and an overall claims success approval rate of 99.53%^. Beyond these real statistics, here are some genuine client claim cases to boost your confidence in Bowtie.
- Real Claim Case One: Compensated a client with breast cancer under VHIS and critical illness insurance for a total of $1.78 million
- Real Claim Case Two: Secured $1 million in critical illness compensation for a client with nasopharyngeal cancer
Additionally, Bowtie has developed a VHIS claims calculator , along with reference figures for future claims, to help clients and potential clients better understand Bowtie’s claims process.
- * As of March 2024, the average approval time for Bowtie’s overall claims cases is 4.4 working days. Approval times may vary based on the complexity of the case, waiting for medical reports, or other supplementary documents.
- ^ As of February 24, 2024, this includes the success approval rate for all Bowtie insurance products, including group medical insurance plans.
Don’t Fear Claim Rejection – Pay Attention to the Bigger Risk!
From the above claims data and cases, it’s clear that insuring with Bowtie doesn’t require worrying about claims issues; what you should think about is that delaying the purchase of VHIS might mean you can’t buy it later! As people get older, their physical health tends to decline. If the insured’s health has changed (for example, high blood pressure or Diabetes ), it might become much harder to get insured then, because insurance companies might charge additional premiums ( Loading ) or add exclusions , and in severe cases, coverage could be denied. Therefore, don’t worry about ‘not being able to claim’; instead, pay attention to possibly ‘not being able to buy’ in the future. Insuring early while you’re healthy is the smartest move.
Get Personalized VHIS Quote Now!
Bowtie VHIS Claims Procedure
If you need to claim insurance after insuring with Bowtie VHIS, customers simply need to submit all claims applications online, and a claims specialist will follow up on the case, assist with compensation estimates, and provide claims progress inquiries. The claims procedure is very straightforward. Below are the required steps for claiming Bowtie VHIS:
1. Initial Assessment Before Treatment/Check-up
Before undergoing treatment or checks, get a compensation estimate to better budget for the medical costs.
- Download the Medical Expense Estimate Form and have your doctor fill it out
- Log in to your Bowtie account to upload the estimate form
- The Bowtie claims team will follow up for you, usually with results in 4-6 working days.
The estimated amount depends on the information provided by the doctor; the result is just a preliminary assessment and does not represent the final compensation amount.
2. Gather Required Documents
After completing treatment, remember to have healthcare professionals fill out and gather the following original documents.
- The claims application form filled out by the doctor
- Medical receipts
- Examination reports (if any), such as surgery reports, lab reports, CT scans, imaging reports
- Other supplementary documents, such as referral letters from the attending physician or compensation estimates/details from other insurance companies (if you have applied for compensation from other insurers)
3. Online Claims Application
You can apply for claims anytime, anywhere online.
- Log in to your Bowtie account to apply for claims
- Answer a few questions about the injury or illness
- Submit your bank details
4. Wait for Approval Results
The time required for each case will vary depending on its complexity, but we will follow up and process it as quickly as possible.
As of March 2024, the average processing time for Bowtie claims cases is 4.4 working days. (Processing time may be affected by the actual complexity of the case, waiting for medical reports, or other supplementary documents)
Bowtie will notify you of the approval results via email. You can also log in to your Bowtie account at any time to check the claims progress.
5. Receive Compensation
Once approved, the compensation amount will be transferred to your specified bank account within 3 working days.
How to Use the ‘Discharge Without Payment’ Service?
- Fill out the Pre-Approval Form and upload it to the Bowtie online platform at least 5 working days before hospital admission or medical procedures, or have the hospital submit it for you
- After approval, Bowtie will notify you of the results (whether successful and the compensation amount) via email and text message, and issue a ‘Payment Guarantee’ to the hospital
- At registration, simply inform the hospital that Bowtie has issued a ‘Payment Guarantee’ for the patient, and provide (1) proof of identity and (2) admission/treatment date
- After treatment is completed, the hospital will submit the medical invoices directly to Bowtie, and Bowtie will pay the approved medical expenses on your behalf
- If the medical expenses exceed the eligible compensation amount, you will need to pay the difference at discharge. Please keep the receipt, as you can apply for the difference in claims via the Bowtie online platform
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