Author
Bowtie Team
Updated on
2025-08-13
Disclaimer: This article is translated with the assistance of AI.
Launched by the Hospital Authority in 2019, the ‘HA Go’ mobile app empowers patients to book teleconsultations, check appointment records, access medication info, pay bills, and more – all for seamless health management. Join the Bowtie team as we dive into HA Go’s key features, registration steps, and how to book general outpatient clinics effortlessly.
What is HA Go?
HA Go offers a range of practical features, covering appointment management, medical record viewing, health management, and more. Users can:
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Check, cancel, or request to reschedule appointments anytime
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Make mobile payments and check real-time queue status
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Receive instant health information and guidelines
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Access and manage personal medical and medication records
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Invite family members as caregivers to help manage health, especially suitable for the elderly or chronic patients
For details, refer to the related website .
HA Go GOPC Booking Tips
The HA Go app provides a convenient way for citizens to book medical services, allowing you to easily schedule general outpatient clinic appointments anytime, anywhere. Here are the detailed steps for using HA Go to book general outpatient clinics :
1. Download and Register for HA Go App
Search for “HA Go” in the App Store or Google Play, download and install the app . Once downloaded, open HA Go and register.
- Enter your personal details (such as Hong Kong ID number)
- Set a password and verify your identity to complete registration
2. Access GOPC Booking System and Select Conditions
On the homepage, select “General Outpatient Clinic Appointment Service”.
- Choose a nearby general outpatient clinic
- The system will display available slots; pick the one that suits you best
- Select “New Case” or “Follow-up” based on your needs
3. Enter Personal Details (If Booking for Others)
If you’re booking for family or friends, enter their personal details (such as name, ID number, etc.) and ensure the information is accurate to complete the booking.
4. Confirm Booking Details and Receive Notification
Before submitting, the system will display your booking details, including clinic name, date, time slot, etc. Confirm everything is correct, then click “Submit”.
Upon successful booking, HA Go will send a confirmation notification to your app or phone. You can also check details anytime in “Appointment Records”.
5. Attend on Time and Use Your Slot
On the appointment day, bring your ID documents, arrive early at the clinic, and show your booking record in HA Go to complete check-in.
Notes for Booking Appointments via HA Go
- Check Eligibility : General outpatient appointments usually require meeting specific conditions (such as holding a valid Hong Kong Identity Card)
- Timely Changes or Cancellations : If you cannot attend on time, you can change or cancel the appointment via HA Go to avoid wasting medical resources
What Other Features Does HA Go Have?
Appointment Management
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View follow-up records for the past year and upcoming ones, including specialist outpatient, general outpatient, radiology examinations, allied health, nurse clinics, and pharmacist clinics.
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Receive appointment reminders to ensure you don’t miss your consultation time.
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Cancel new specialist outpatient appointments, new allied health outpatient appointments, and general outpatient appointments.
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Submit requests to reschedule follow-ups for certain clinics, and handle registration and payment procedures.
Book Appointments
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Submit appointment requests for new specialist outpatient cases.
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Book, inquire about, and cancel general outpatient consultation times.
Mobile Payment
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Pay bills, medication fees, and certain outpatient fees via mobile payment apps.
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View payment records completed through HA Go.
Personalized Health Management
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Therapists can design rehabilitation training programs through the app, providing videos and multimedia content.
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Record personal health metrics (such as blood pressure and blood sugar) to create an electronic health journal.
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Receive health information and guidelines from healthcare professionals (in the form of e-leaflets, videos, or audio).
Medical Records and Medication Information
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View allergy records and dispensing records and medication information from the past two years.
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Create personal medication records, including medications from outside the Hospital Authority.
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View certain medical documents and laboratory reports.
Health Management Assistance
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Invite family members or caregivers to assist in managing health.
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Caregivers can view outpatient appointments, bills, dispensing and allergy records, rehabilitation information, etc.
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In the future, it will support caregivers in making payments and managing appointments for patients.
Real-time Queue Status
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After registration and payment, view the real-time queue status for designated specialist outpatient clinics on the appointment day.
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After triage, view the 24-hour real-time queue status for designated hospital emergency departments.
Other Services
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Provide medical information and doctor advice.
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Support emergency assistance features.
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Log in to the free Wi-Fi network provided by the Hospital Authority.
How to Register for HA Go?
Registration Steps (For Ages 18+)
For details, refer to HA Go Registration in Three Steps
(For persons aged 18 or above) .
1. Download the HA Go app from Google Play or Apple Store.
2. In the HA Go app interface, tap “Register Now” to create an account.
3. In the account registration interface, enter the required personal information.
4. Set up your HA Go account details.
5. Enter the SMS verification code.
6. Complete account registration.
Registration Steps (For Under 18)
Persons under 18 must have their accounts registered and managed by a parent . The parent must be a full HA Go member, and the child must be a patient of the Hospital Authority with a Hong Kong birth certificate. For details, see the tutorial PDF .
1. After the parent logs into HA Go, tap “Register Now” and select “Register Child Account (Under 18)”.
2. In the “Child Account Registration” interface, enter the child’s details and make a parent/child relationship declaration.
3. Once completed, bring the child’s Hong Kong birth certificate, the parent’s Hong Kong ID card, and the child’s QR code provided by HA Go to a Hospital Authority hospital/clinic counter with the HA Go logo to activate the account.
HA Go FAQs
Can I Use HA Go to Request a Follow-up Postponement?
Yes.
Full members can, at least 14 days before the appointment date, select the appointment to postpone in “Appointment Records”, click “Apply for Follow-up Postponement”, enter the reason and details, and submit. Upon success, the system will send a push notification.
How to Use Teleconsultation?
You must be a full member and invited by healthcare staff or voluntarily participate to use the teleconsultation service.
Do I Need to Activate My HA Go Account in Person?
If the mobile phone number you registered with HA Go matches the Hospital Authority’s records, the account will activate automatically.
Otherwise, you can activate your HA Go account via “iAM Smart” or “eHealth” (for users already registered with “iAM Smart” or “eHealth”), without needing to visit a hospital/clinic in person.
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