Bowtie Story
Bowtie Story

Bowtie Customer Testimonial: 100% Protection Coverage Helping A Wage Earner Get Back On Track

Author Bowtie Team
Date 2022-06-09
Updated on 2023-03-07
Gastritis induced by stressful work-lifeChoose the right doctor for the best treatmentWhy choose Bowtie?Surprises with online claims?The claim experience in a nutshellShare your thoughts with us

As a wage earner, you’ve probably been stressed by your boss before. Ms. Cheung is no exception, the stress from work made her suffer from gastritis. How did Bowtie help Ms. Cheung when she was ill? Let’s get to know her claim story together!

Ms. Cheung (pseudonym) used to be an accounting clerk who was stressed by her boss every day. Not only was she continually intense anxiety over a long period of time, but she also had to frequently work overtime. By the end of 2021, she reached a tipping point…

Gastritis induced by stressful work-life

At the end of 2021, Ms. Cheung regularly felt stomach discomfort. At first, she relied on stomach medicine for relief, but the stomach pain became severe. Therefore, she consulted a specialist and underwent a colonoscopy and gastroscopy to determine if she suffered from any gastrointestinal diseases.

Choose the right doctor for the best treatment

She felt overwhelmed, particularly by the cost of the examination and the hospital admission process. She called Bowtie’s claims specialists immediately. Bowtie’s claims specialists patiently explained the next steps and the claim procedures.

Before admission, she also called Gleneagles Hospital, and the hospital provided her with a list of doctors to choose from. After researching on the Internet, Ms. Cheung found that these doctors were competent and had positive online reviews, which gave her a lot of confidence. After choosing a doctor, the hospital quickly arranged a colonoscopy and gastroscopy for her. 

After her colonoscopy and gastroscopy, Ms. Cheung was diagnosed with gastritis and needed to take medications as treatment.

Why choose Bowtie?

Ms. Cheung knew about Bowtie through a friend and found that Bowtie’s VHIS plan is very affordable and partners with Gleneagles Hospital Hong Kong to offer a complimentary comprehensive physical examination every year, making it highly cost-effective.

Since some of her relatives had enjoyed and praised Gleneagles Hospital services, she purchased Bowtie VHIS – Flexi Plan (Regular) and the Gleneagles Hospital Hong Kong Wellness Package. Because of this, she could receive 100% reimbursement for the colonoscopy and gastroscopy with the selected plans. 

At the time, I didn't have high hopes or expectations for Bowtie‘s medical insurance. I am grateful that I could get 100% compensation.

Surprises with online claims?

At that time, Ms. Cheung did not have high hopes or expectations for Bowtie‘s medical insurance. But she was grateful to receive 100% compensation and Bowtie’s claims specialists proactively supporting her throughout the entire process. In addition to arranging cashless discharge service for her, they also meticulously informed her of the necessary preparations before hospital admission.

Originally, I thought the reimbursement would not be enough. Who’d have thought I would be fully covered with the Gleneagles Hospital Wellness Package. Also, my claim had been pre-approved, and I didn’t have to pay a dime when I was discharged from the hospital. How convenient!

The claim experience in a nutshell

Ms. Cheung is a customer of Bowtie VHIS – Flexi Plan (Regular) and Gleneagles Hospital Hong Kong Wellness Package. Under Bowtie’s protection, she has been fully reimbursed for her treatment and examination. Ms. Cheung has shared her experience with many of her friends. They are all very interested in Bowtie’s services, especially the services of Gleneagles Hospital Hong Kong.

  • The above case is an authentic account and for reference only. Actual medical expenses will depend on the doctor’s advice and decision regarding the patient’s physical condition.
  • Note: BowtieCash allows you to pay for eligible medical costs that exceed Bowtie VHIS Plans coverage and is subject to terms and conditions. For details, please refer to the campaign rules of the BowtieCash Program.

We are committed to doing better and more for you. Whether it is about pre-admission compensation estimates, cashless hospitalization, or post-discharge claim procedures, we’re happy to answer your questions so that you can access timely assistance and treatment. As long as you reach out to us, we’ll answer all of your questions and help you get the highest settlement!

Learn about the claim process or get help

📞 Customer Service Hotline: 3008 8123

📞 Claim Hotline: 3001 5670

Share your thoughts with us

We care deeply about how you feel. With every advice and suggestion, we continue to learn and improve your insurance experience.

Existing Bowtie customers are welcome to leave your contact information through the link below. We will invite you to participate in interviews and tests from time to time. After the interview, we will send you a HK$100 supermarket gift voucher as a token of gratitude!

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