Over 90% of customers are satisfied with their experience

Even without an intermediary, your assigned case specialist can assist you. Got a question? Our customer service team is ready to help.

Tried & tested 

Professional service 

Claims data 

Tried & Tested

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Tried & Tested

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Tried & Tested

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Tried & Tested

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Tried & Tested

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Tried & Tested

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Tried & Tested

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Tried & Tested

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Tried & Tested

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Tried & Tested

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50,000+

Customer satisfaction

In 2020, Bowtie customer service team processed over 50,000 cases. Over 90% of customers were happy with their experience.

4.6

Google reviews

We have the highest Google reviews among insurers in Hong Kong, with an average rating of 4.6 / 5.

Professional Service

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Professional Service

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Professional Service

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Professional Service

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Professional Service

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Professional Service

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Professional Service

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Professional Service

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Professional Service

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Professional Service

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Before application

Bowtie customer service team will provide an objective explanation on product features and assist with your online application without selling you any insurance products. While your application is being processed, you can also check with our customer service team on the application status.

After application

Our Medical Concierge Service Team, Customer Service and Claims Assistants are at your service. Whether it’s policy inquiry, claim estimation, general assistance or second medical opinion, Bowtie is here to help!

Claims Data

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Claims Data

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Claims Data

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Claims Data

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Claims Data

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Claims Data

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Claims Data

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Claims Data

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Claims Data

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Claims Data

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Between April 2020 to March 2021, our customer service team processed and achieved the following:

90%

average VHIS Flexi Plan claims ratio

520+

total claims(HK$)

550+

claim cases

Why choose Bowtie

A revolutionised insurance experience

We reimagined the entire insurance experience, so you can enjoy stress-free and truly customer-centric protection.

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Why choose Bowtie

Save time and money

We leverage modern tech to continuously enhance and simplify the online insurance experience, to minimise repetitive and redundant steps.

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Zero commission + Modern tech = Cost effective

Bowtie insurance products

Bowtie VHIS

Overall best value
‍

Claim-as-you-go
to supplement your medical expenses

Learn more →

Bowtie Term Life

Same price, more protection
‍

One-off payment
to support your loved ones financially

Learn more →

Bowtie Critical Illness

Quality over quantity on coverage

One-off payment
to cover your life expenses

Learn more →

Bowtie Cancer Fighter

Covers Carcinoma in situ1 & targeted therapy2

Claim-as-you-go
to cover all stages of cancer

Learn more →

Bowtie Touch Wood Protector

Great value for all occupations

Claim-as-you-go
to supplement your medical expenses from accidents

Learn more →

Talk to a real person

Bowtie product specialist wearing a headset

Bowtie customer service specialist wearing a headset

Sun, Warren

Product Specialist

Not sure which product is right for you?

We offer commission-free, 1 on 1 product consultations to genuinely help you choose the right coverage!

Consultation booking hours:

Mon–Fri: 9:30am–6:30pm
Closed on Sat, Sun & public holidays

Book now

Product & policy service enquiries

Coverage details, existing policies, application status, underwriting questions

Phone / WhatsApp service hours:

Mon–Fri: 9:30am–6:30pm
Sat & Sun: 2:00pm–6:00pm
(WhatsApp enquiries only)
Closed on public holidays

Call 3008 8123

or WhatsApp

Live Chat: click "Chat" at the bottom-right of the page

or email cs@bowtie.com.hk

By booking a time, you confirm you have read Bowtie's Personal Information Collection Statement and consent to the use and transfer of your personal data in accordance with it for the purpose of this enquiry.