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Over 90% of customers are satisfied with their experience

Even without an intermediary, your assigned case specialist can assist you. Got a question? Our customer service team is ready to help.
Tried & tested
Professional service
Claims data
Tried & Tested
Tried & Tested
Tried & Tested
Tried & Tested
Tried & Tested
Tried & Tested
Tried & Tested
Tried & Tested
Tried & Tested
Tried & Tested
50,000+
Customer satisfaction
In 2020, Bowtie customer service team processed over 50,000 cases. Over 90% of customers were happy with their experience.
4.6
Google reviews
We have the highest Google reviews among insurers in Hong Kong, with an average rating of 4.6 / 5.
Professional Service
Professional Service
Professional Service
Professional Service
Professional Service
Professional Service
Professional Service
Professional Service
Professional Service
Professional Service
Before application
Bowtie customer service team will provide an objective explanation on product features and assist with your online application without selling you any insurance products. While your application is being processed, you can also check with our customer service team on the application status.
After application
Our Medical Concierge Service Team, Customer Service and Claims Assistants are at your service. Whether it’s policy inquiry, claim estimation, general assistance or second medical opinion, Bowtie is here to help!
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Claims Data
Claims Data
Claims Data
Claims Data
Claims Data
Claims Data
Claims Data
Claims Data
Claims Data
Claims Data
Between April 2020 to March 2021, our customer service team processed and achieved the following:
90%
average VHIS Flexi Plan claims ratio
520+
total claims(HK$)
550+
claim cases