Like traditional insurance companies, Bowtie has a customer service center, hotline, and email to assist customers with insurance applications, claim estimations, and claim assistance services.
You can call our customer service hotline at 3008 8123 or email us at cs@bowtie.com.hk at any time. We take your feedback seriously and will follow up as soon as possible. If needed, you can make an appointment or directly visit our customer service center, where our professional team will be ready to assist you.
To help you identify text messages sent by Bowtie, Bowtie has registered to participate in the “Registered SMS Sender IDs” implemented by the Office of the Communications Authority (OFCA). Starting from August 30, 2024, one-way SMS messages sent by Bowtie will replace the existing number with a registered SMS sender name #Bowtie.
Under all circumstances, you should stay highly vigilant when receiving SMS from unknown senders, and must not disclose to unidentified senders any personal information, bank account numbers or credit card details, transfer money or access any hyperlink in the SMS, to avoid suffering any loss.Please note that the “Registered SMS Sender IDs” are subject to the condition below:
- It is only applicable to local subscribers of mobile services in Hong Kong which are provided by Hong Kong telecommunications service providers and for use within the territory of Hong Kong;
- It does not apply to SMS of which receiving parties are expected to reply to the senders via phone numbers.
For more details, please visit OFCA’s website www.ofca.gov.hk/ssrs
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The content of this article is provided by Bowtie Team and serves for reference only. It does not represent Bowtie's position. Bowtie assumes no responsibility for any loss or damage incurred by any person as a result of using, misusing, or relying on any information or content herein. Any content related to Bowtie products in this article is for reference and educational purposes only. Customers should refer to the detailed terms and conditions on the relevant product web pages.
