Insurance

Global Emergency Assistance: What to Do in Illness or Accident?

Author Bowtie Team

Updated on 2025-07-21

Disclaimer: This article is translated with the assistance of AI.

Traveling abroad and hit by an unexpected accident or illness? Global emergency assistance provides immediate support to ensure you get help fast. Discover how Bowtie policyholders can access this vital service in our detailed guide.

What is Global Emergency Assistance?

If you encounter an accident abroad, global emergency assistance can provide immediate support in urgent situations, ensuring the injured receive prompt help.

Services Provided by Global Emergency Assistance

The services provided by global emergency assistance include:

Medical consultations, telephone medical advice, assessment, and referral appointment services
Emergency medical evacuation
Medical repatriation after treatment
Repatriation of mortal remains/ashes
Medical monitoring
Travel information
Hotel accommodation during recovery
Arranging visits from relatives or friends
Escorting accompanying minor children back to residence
Dispatching essential medications/medical equipment
Dispatching Hong Kong doctor services
Guaranteeing hospital admission deposit and medical expenses during hospitalization
Medpass – Deposit-free admission at network hospitals in China

How to Use Global Emergency Assistance?

All insured persons under Bowtie VHIS , including Bowtie VHIS Standard , Bowtie VHIS Flexi (Regular/Plus) and Bowtie Pink (Ward/Semi-Private/Private) , are automatically entitled to global emergency assistance services provided by our partner – Emergency Assistance Hong Kong Limited (EAHK), offering support when the insured is overseas for business or travel.

The insured should call +852 2863 5767 to contact the EAHK global emergency assistance hotline as soon as possible after an incident and provide the necessary information for assistance. The insured can also have family or friends contact EAHK on their behalf. If the insured is unable to contact EAHK before hospitalization or treatment, the insured or their representative must contact EAHK within 3 days after the emergency occurs , otherwise assistance may not be available.

Required information:

Name of the policy insured
ID or passport number of the policy insured
Policy number
Current location and local contact phone number
Name, address, and phone number of the hospital or medical institution where the beneficiary is receiving treatment, as well as the name, address, and phone number of the attending physician; if necessary, the name, address, and phone number of the beneficiary’s family doctor. (Applicable only to medical repatriation services)

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Author

Bowtie Team

The Bowtie Life Insurance Company Limited is an authorized life insurance company and Hong Kong’s very first virtual insurer approved. Through the use of modern technology and medical expertise, Bowtie offers an agent-free, commission-free and more convenient online platform for customers to quote, apply and claim for Voluntary Health Insurance Scheme (VHIS) anytime anywhere. Bowtie is ranked first in the direct channel sales throughout 2021. Stay up to date at www.bowtie.com.hk