Group Medical Insurance
Group Medical Insurance

Preface’s success story with Bowtie | Customer stories

It's already the second year Preface works with us for employee health benefits. Let's hear about why they have chosen Bowtie and their team's experience with us!
Author Bowtie Team
Date 2023-12-14
Updated on 2023-12-27
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1. Processes made simple2. Seamless user journey3. Personalised support by your side

As a Hong Kong-based Edtech company, Preface embraces a “Decentralised Classroom” delivery model and has continued to grow despite the impact of the pandemic. They stay at the forefront of technology because it plays a crucial role not only in their core business but also in their internal operations and communication.

Preface firmly believes that competitive employee benefits are vital for talent retention, and they have put considerable effort into selecting their employee health benefits. At Bowtie, we are committed to using technology to enhance the insurance experience and simplify the application process for group medical insurance. It’s already the second year we have worked with Preface, and our user-friendly platform for both employers and employees has truly allowed Preface colleagues to get the most out of their employee benefits.  

By utilising Bowtie’s corporate health solution, the HR department at Preface has not only improved efficiency but also provided employees with better benefits and coverage, creating a win-win situation for all parties involved.

Customer story – Why Preface’s people prefer Bowtie

customer stories from Bowtie's corporate clients

1. Processes made simple

Bowtie simplifies the quoting and insurance application processes to reduce the workload for your HR staff. Upon enrollment, HR staff can easily manage the policy through Bowtie’s online platform. We step away from traditional insurers who rely heavily on paper documents, and offer a self-serve digital platform for employers to adjust the number of employees throughout the policy year according to their specific needs.

2. Seamless user journey

On behalf of the People Team at Preface, Vegas happily shared that many colleagues have expressed their positive experiences with Bowtie. No matter whether they need to check the policy details or file claims, everything is just a few clicks away on our online portal, regardless of time and location. The platform’s intuitive UI/UX adds to the convenience as it enables employees to handle their claims without having to trouble their fellow HRs with insurance-related questions.

3. Personalised support by your side

Even though Bowtie is well-known as a virtual insurer, we strive not to fall behind on providing personalised service to our clients. We ensure a smooth transition from traditional insurance provider to our online servicing portal. As the Preface team experienced Bowtie’s services firsthand, all worries about the user journey were dismissed. Instead, they find the process much more convenient now with Bowtie’s digital platform.

Nonetheless, our dedicated customer service team at Bowtie always stand by to address concerns from our customers, ensuring the best insurance experience for you.

To assist employers or HR in achieving their goals, Bowtie has recorded multiple videos to provide step-by-step guidance and easy issue resolution.

How to create an employer account?

How to upload documents and submit an application on the employer account?

How to add or terminate members?

  • The information displayed is for reference only and does not constitute nor is it intended to be construed as providing any offer, solicitation, or recommendation to purchase any insurance products. 
  • Please refer to the policy provisions and relevant pages for the detailed terms and conditions. Customers should purchase a plan according to their company’s needs or actual conditions.
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